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Policies

Legal Notice

Our herbal incense products are intended to be used ONLY as an aromatic potpourri. These products are not designed/intended for human consumption. Both manufacturers and retailers of this product take no responsibility for the incorrect use or misuse of this product. Our store products are not sold to anyone under the age of 21. All buyers of our products agree to state and federal regulations. All products sold on this site, are NOT MEANT FOR HUMAN CONSUMPTION. We do not ship where this product is unlawful. Please research laws and regulations in your state and county regarding all products sold on this site, before buying.

Return Policy

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Refunds will be issued to your original method of payment, or as merchandise credit. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached.

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email. To ensure quick and easy international exchanges, please contact us via email/phone before placing your new order.

Terms & Conditions of usage.

When accessing this website, you are agreeing to its Terms and Conditions of Use as well as all applicable laws and regulations; you are responsible to be compliant with all applicable local laws. If you do not agree to any of our terms, you are not allowed access to this website, and you are not allowed to purchase from this website. All materials in this website are protected by copyright and trademark laws

Our website’s server automatically identifies all visitors. ISP address, but not the email address. We only identify and collect the ISP address and information provided by the consumer; such as survey content/site-account registration. Collected information is used for internal review to improve the content of our site and to update consumers. Your information is then discarded and is never shared with other entities for commercial purpose. We use cookies to record information, such as what consumers add to their shopping cart. If you do not wish to receive email from us, please let us know via email, phone, or mail. If you supply us with your postal address online, you will only receive that for which you provided us your address. Persons who provide us with their phone numbers online will only receive phone contact from us with information regarding orders they have placed.

We may seldom use customer information for new, unanticipated uses, which may not previously be disclosed in our privacy notice. If any data practices shift or change at any time in the future, we will use only data collected from the time of change and there after. To prevent your information from being used for purposes other than for which it was originally collected; please contact us by email, phone, or mail. We allow visitors to correct inaccuracies in contact/financial/shipping information, transaction information, or communications to which the consumer has directed to the site. Consumers can have this information updated by contacting us via email, phone, or mail.

Security

We use industry standard encryption technologies/tools when exchanging data in any form with this website. Our security measures are appropriately in place in our physical facilities to protect against the loss, misuse or alteration of data collected from you on our website. If you feel that this website is not complying with its information and data policy, contact us via email, phone or mail.

Policy of Order Acceptance

Incense Overnight is authorized to decline and/or accept orders for any reason and also authorized to supply fewer products than ordered without any notice. Orders over 500.00 USD require preapproval of payment methods as ordered by the Credit and Fraud Avoidance Department. Additional information not mentioned may be required